At Itech, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a simple and hassle-free return process.
Eligibility for Returns
• You can return most items within 7 days of delivery.
• Items must be:
• In original condition (unused, undamaged, and unaltered)
• With all original packaging, accessories, and documentation
• Proof of purchase (invoice or order confirmation) is required.
Non-Returnable Items
• Software or digital products
• Items damaged due to misuse or mishandling
• Custom-built or special-order laptops (unless defective)
Refunds
• Approved returns are refunded to the original payment method within 7–10 business days of receiving the product.
• Shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges
• Need a different model or had a change of mind? We offer free one-time exchanges within the return window.
• If the new item costs more, you’ll just pay the difference.
How to Start a Return
1. Email us at [Email -adress] with your order number and reason for return.
2. We’ll provide a return authorization and instructions.
3. Ship the item using a tracked courier service (or request a pickup if available in your area).
Defective or Damaged Items
If you receive a damaged or faulty product, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund immediately—no questions asked.
Need Help?
Reach out anytime:
• Email: info@itech.com
• Phone: +923277792000
